Legal
Refund Policy
Last updated July 18, 2026
1. Canceling renewal
Live monthly subscriptions can be canceled before the next billing date to prevent another renewal. Cancellation does not normally extend or carry unused allowance into a later billing cycle.
2. Prepaid Credits
Prepaid Credits are non-recurring access credit, not money. Once Credits have been added and usage has started, the consumed portion cannot normally be refunded. Unused Credits may be reviewed for refund where required by law or where a verified service or provisioning failure prevented delivery.
3. Refund requests
For a live purchase, contact support@blueberrry.net with the checkout email and transaction reference. Requests submitted within 14 days will be reviewed promptly, subject to usage already consumed, misuse, and any mandatory consumer rights that cannot be limited.
4. Service problems
If the service was materially unavailable or the plan was not provisioned after a verified payment, contact support so the access issue, replacement period, credit, or refund can be assessed.
5. Payment-provider process
Approved live refunds are processed through Paddle to the original payment method where possible. Bank and card-network processing times may apply after a refund is issued.
6. Mandatory rights
Nothing in this policy removes consumer rights that apply under local law. Paddle's checkout disclosures and any mandatory cancellation or refund rights take priority where they provide greater protection.